Refund policy

Como Silk Atelier Fabrics accepts eligible return requests within 30 days after you receive your order.

Return eligibility

To be eligible for a return, the fabric must be in the same condition as received, unused and unaltered, with its tags and original packaging. Please retain your receipt or proof of purchase.

How to request a return

Email info@comosilkatelier.com with your order number and the fabric name or article code. Please explain the reason for the return.

If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. Please request a return before sending anything back; items sent without first requesting a return will not be accepted.

Return shipping costs

For non-defective fabric, including change-of-mind returns, the customer is responsible for the return shipping cost. Providing a return label does not mean that non-defective returns are free.

If the fabric is defective, Como Silk Atelier covers the return shipping cost.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us immediately if the fabric is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Custom products, including special orders or personalised items, cannot be returned. We do not accept returns of sale items or gift cards. Please contact us if you have questions about the eligibility of a particular item.

Exchanges

To exchange an eligible item, request a return. Once the return is accepted, place a separate order for the replacement fabric.

European Union orders

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition as received, unused, with tags and its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund is approved. Approved refunds are issued to the original payment method within 14 calendar days after we receive your returned item. Your bank or card provider may need additional time to process and post the refund.

If more than 14 calendar days have passed since we received your returned item and you have not received your refund, please contact info@comosilkatelier.com.